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Please note:

  • We do not offer phone support. All communication is via email; all sales are via the website
  • We do not offer discounts. We offer the same fair pricing to everyone
  • For product info - browse the site via menu across top; every item has its own page with detailed description and ability to add to cart for purchase
    • If browsing on a phone - look for the menu button at top of screen
  • For swaps & conversions - READ the swap base page and follow the process outlined
  • For shipping questions, see the shipping page
    • Tracking numbers are assigned when label is created - does NOT mean order has shipped - shifter bases are built to order & take 1-2 weeks to ship - tracking will show NO activity until then
    • We do NOT offer free shipping; shipping charges are added to every order at checkout - it's NOT an expedite fee and does NOT reduce lead time. Times shown are for transit only
      • Most items are made to order and not returnable
  • If this is about an eBay purchase - contact us through the eBay item page
    • Lead times for eBay orders are same as website, all follow same queue
  • IF a shifter is SOLD OUT it means we do not have the parts to build it. It will be 3-6 months until the parts arrive; website shows status - we have no further info to provide and will not respond to messages about this
  • If you are not receiving messages from us CHECK YOUR SPAM FOLDER

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